{"id":875,"date":"2021-03-03T09:13:26","date_gmt":"2021-03-03T09:13:26","guid":{"rendered":"https:\/\/support.oxfordowl.co.uk\/?p=875"},"modified":"2021-03-05T15:55:00","modified_gmt":"2021-03-05T15:55:00","slug":"data-protection","status":"publish","type":"post","link":"https:\/\/support.oxfordowl.co.uk\/es\/technical-support\/data-protection\/","title":{"rendered":"Data protection"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">We have collated some of the most common questions we get asked regarding our data protection policy, if you cannot find the answer you are looking for below please contact us at<a rel=\"noreferrer noopener\" href=\"mailto:owlsupport@oup.com?Subject=Contact%20Us&amp;body=Name:%0ASchool:%0AProduct\/Course:%0AOperating%20System:%0AInternet%20Browser:%0AMessage:%0A%0ATo%20help%20us%20understand%20your%20query%20fully,%20please%20provide%20as%20much%20detail%20as%20possible,%20along%20with%20screenshots%20where%20possible.\" target=\"_blank\"> <\/a><a rel=\"noreferrer noopener\" href=\"mailto:privacy@oup.com\" target=\"_blank\">privacy@oup.com<\/a>.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">How is personal and student data handled?<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Parent or carer email addresses, which are entered when setting up individual student access, are only used for the provision of password reminders for their child\u2019s Oxford Owl login. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We have comprehensive\u00a0technical and organisational security measures in place to protect personal data.\u00a0Our education platforms\u2014including Oxford Owl\u2014are regularly penetration tested by certified third parties. Our developers are trained in secure coding techniques,\u00a0and we have encrypted our backend databases.\u00a0\u00a0View our <a href=\"https:\/\/global.oup.com\/privacy?cc=gb\" target=\"_blank\" rel=\"noreferrer noopener\">Privacy Policy. <\/a><\/p>\n\n\n\n<h4 class=\"wp-block-heading\">How is the data stored?<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Data on the Oxford Owl platform is stored on Amazon Web Services (AWS) cloud hosting based in Ireland. Our hosting environment is ISO27001 compliant, and the data for&nbsp;these platforms&nbsp;is stored within the European Economic Area.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Is the data shared with anyone else?<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">We process personal data strictly in accordance with our global Privacy policy. In relation to Oxford Owl, we do not share data with anyone else. We do use third party suppliers to provide services to OUP that support the delivery of Oxford Owl but this access is always under our control and in accordance with our Privacy Policy and terms and conditions.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">What is the data retention policy?<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">We will keep your personal data on our web platforms for as long as you have an active subscription with us, and for a short period afterwards, in case you choose to reactivate your subscription.\u202f We also keep separate records of your purchases from us for customer services and related purposes.&nbsp;Please contact <a href=\"mailto:privacy@oup.com\" target=\"_blank\" rel=\"noreferrer noopener\">privacy@oup.com<\/a> for more details.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>We have collated some of the most common questions we get asked regarding our data protection policy, if you cannot [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"templates\/what-is-oxford-reading-buddy.php","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[26],"tags":[79,78],"class_list":["post-875","post","type-post","status-publish","format-standard","hentry","category-technical-support","tag-data-protection","tag-technical-support"],"translation":{"provider":"WPGlobus","version":"3.0.6","language":"es","enabled_languages":["en","es","de","fr","ru"],"languages":{"en":{"title":true,"content":true,"excerpt":false},"es":{"title":false,"content":false,"excerpt":false},"de":{"title":false,"content":false,"excerpt":false},"fr":{"title":false,"content":false,"excerpt":false},"ru":{"title":false,"content":false,"excerpt":false}}},"acf":[],"_links":{"self":[{"href":"https:\/\/support.oxfordowl.co.uk\/es\/wp-json\/wp\/v2\/posts\/875","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.oxfordowl.co.uk\/es\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/support.oxfordowl.co.uk\/es\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/support.oxfordowl.co.uk\/es\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/support.oxfordowl.co.uk\/es\/wp-json\/wp\/v2\/comments?post=875"}],"version-history":[{"count":0,"href":"https:\/\/support.oxfordowl.co.uk\/es\/wp-json\/wp\/v2\/posts\/875\/revisions"}],"wp:attachment":[{"href":"https:\/\/support.oxfordowl.co.uk\/es\/wp-json\/wp\/v2\/media?parent=875"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/support.oxfordowl.co.uk\/es\/wp-json\/wp\/v2\/categories?post=875"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/support.oxfordowl.co.uk\/es\/wp-json\/wp\/v2\/tags?post=875"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}