We have collated some of the most common questions we get asked regarding our data protection policy, if you cannot find the answer you are looking for below please contact us at [email protected].
How is personal and student data handled?
Parent or carer email addresses, which are entered when setting up individual student access, are only used for the provision of password reminders for their child’s Oxford Owl login.
How is the data stored?
Data on the Oxford Owl platform is stored on Amazon Web Services (AWS) cloud hosting based in Ireland. Our hosting environment is ISO27001 compliant, and the data for these platforms is stored within the European Economic Area.
Is the data shared with anyone else?
What is the data retention policy?
We will keep your personal data on our web platforms for as long as you have an active subscription with us, and for a short period afterwards, in case you choose to reactivate your subscription. We also keep separate records of your purchases from us for customer services and related purposes. Please contact [email protected] for more details.