We have collated some of the most common questions we get asked regarding our data protection policy, if you cannot find the answer you are looking for below please contact us at [email protected].

How is personal and student data handled?

Parent or carer email addresses, which are entered when setting up individual student access, are only used for the provision of password reminders for their child’s Oxford Owl login.

We have comprehensive technical and organisational security measures in place to protect personal data. Our education platforms—including Oxford Owl—are regularly penetration tested by certified third parties. Our developers are trained in secure coding techniques, and we have encrypted our backend databases.  View our Privacy Policy.

How is the data stored?

Data on the Oxford Owl platform is stored on Amazon Web Services (AWS) cloud hosting based in Ireland. Our hosting environment is ISO27001 compliant, and the data for these platforms is stored within the European Economic Area.

Is the data shared with anyone else?

We process personal data strictly in accordance with our global Privacy policy. In relation to Oxford Owl, we do not share data with anyone else. We do use third party suppliers to provide services to OUP that support the delivery of Oxford Owl but this access is always under our control and in accordance with our Privacy Policy and terms and conditions.

What is the data retention policy?

We will keep your personal data on our web platforms for as long as you have an active subscription with us, and for a short period afterwards, in case you choose to reactivate your subscription.  We also keep separate records of your purchases from us for customer services and related purposes. Please contact [email protected] for more details.